In what currency are the prices I see on the site?
All prices are in euros.
I just placed an order, when will it ship?
We do our best to ship items as fast as possible. Please allow 4-7 days production time for your order to ship, average delivery times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order is SHIPPED. If you don't have a tracking number after 7 business days, please email us at email@example.com.
I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must send it back at your expense, once we receive the product we will refund the full amount of your original purchase. Please include all a name and order number on returned packages.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been sent, please use our easy return system for a full refund.
I entered an incorrect address, what should I do now?
If you have not spelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified if the given address is wrong, please let us know by emailing firstname.lastname@example.org. If the address provided is wrong, we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.
How long does the delivery take?
Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. The average delivery time is 15-25 working days.
I have a question that has not been answered, can you help me please?
Absolutely! We are here to help you beautify your home! Please email us at email@example.com and we will be happy to assist you in any way possible.
We receive a large number of e-mails. If you want to get a quick response, please attach your order number and solve the problem clearly, thank you.